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Effective and efficient customer service is important because many companies sell the same or similar products, a company may only be able to retain customers by the quality of its service. Customers will quickly call a competitor.

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10y ago

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Why is effective and efficient customer service important to your organization?

It helps you keep those customers.


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Effective and efficient customer service is important because it promotes loyalty, provides accurate information, builds reputation and attracts new customers. A business that gives quality customer service is likely to create an edge over its competitors, notes Advanced Team Concepts.When online retailers establish their multi channel strategy and they are using or will to use live chatbot to support their customers;I think, it’ll be a good decision for to go for a customer communications management software like MyAlice(myalice.ai) which brings all their customer queries in one place.You know,it saves blocks of time from their agent’s calendar to move between different platforms or adjust the tone accordingly.


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What is difference between good and efficient service?

Good service is service that meets or exceed the customer's expectations. Efficient service is provided in a timely, effective, and smooth fashion, without waste motion or material waste. Good service is usually efficient, but efficient service may not be good service.


What is the definition of an effective customer service?

Effective customer service is defined by the satisfaction of the customer and the customer's willingness to return to do business in the future.


What is effective service level?

An effective service level is one where the customer or client is satisfied. The sales person or customer service rep delivers superior service.


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Should customer service be important?

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