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People want to know that they are being heard. So really listen when this person talks. The next time they come in be the bigger person and say something like. Mr/mrs.so and so, I feel a little tension between us, is there something I could do differently for you, I would like to make you feel a little more comfortable. This should work because they get to tell you what is the matter and state their position and their solution. Im not saying you have to kiss their butts, but I think something else may be botherine them and maybe they are taking it out on you. I've worked in doctor's offices and when people come in they are not well, sometimes frightened and because of this you may get an angry patient because they are fearful or are going through a lot of medical red tape and you have to learn it's not all about your personality or that their anger is directed at you on purpose and you need to learn to roll with the punches.. I always had a nice smile on my face, remembered their name and asked how they were. This would open up the conversation as to why they were there. I was genuinely caring towards them because I've been in their shoes. When they saw the doctor (especially the elderly) I would stop them before they left and asked how things went and then if they told me what the doctor said or showed me a prescription and that prescription was complicated (taking two different mgs. of one medicine during the day or several medications a day) I would ask them nicely to wait and I'd quickly jot down a quick and easy way for them to take this medication and certain patients began to trust me. I was just trying to make life easier for them. Give it time and get to know the regulars that come in. I find cold and efficient medical assistants get what they deserve. You can still be efficient, but understand some of these patients can be extremely ill, angry at what problems they may have or frustrated over the red tape of the medical system and so no matter what that smile you give them or a little joking (when appropriate) goes a long way to getting into the head of a partient that is on the quiet side.
What else can I help you with?
Why a medical assistant should adapt to a patient's individual needs?
A medical assistant should always adapt to a patient's individual needs. This is because the patient is the one that needs help and cannot adapt to the medical assistant.
What do i do as a medical assistant if a patient faints?
A medical assistant can help a patient who is fainting by helping the patient get to a seated position. This lessens the risk of injury to the patient from falling. The medical assistant should then instruct the patient to lower his or her head below the knees. This promotes blood flow to the brain. The patient should then be instructed by the medical assistant to breathe slowly and deliberately. In the meantime, the medical assistant should seek further assistance from a physician or other healthcare professional. The source of the patient's fainting (syncope) should be obtained.
Why should a medical assistant adapt to a patients individualized needs?
A medical assistant should always adapt to a patient's individual needs. This is because the patient is the one that needs help and cannot adapt to the medical assistant.
If a code is not documented in medical records the medical assistant should never code a patient as having what?
a medical assistant should never code a patient as having what unless its is documented in medical record
When should the medical assistant check the drug label?
Before administering it to the patient
What procedure should a medical office assistant follow if a patient asks to read their chart?
Need to ask permission from a doctor.
How can a medical assistant ensure patient privacy while preparing the patient for the physical examination?
A medical assistant can be considerate of/to a patient by simply being as kind and as caring as possible. If the medical assistant has been in that persons situation and they don't mind talking about their personal life then that would really be beneficial to the patient. this would allow the patient to have an insight of what they are about to go through and they don't have to worry as much, that is a very considerate medical assistant. An other way for a medical assistant to be considerate is to not judge their patients for their life or what they have done to get in the situation they are in.
Which way should the patient face during an audiometry test?
away from the medical assistant
What should a medical assistant do when he or she cannot understand a patient with a speech impairment?
Apologise to the patient and check if the patient can do sign language and try get someone to help
What is the first thing a medical assistant does if a patient requests drug samples?
If a patient requests drug samples, the first thing a medical assistant should do is verify the request with the supervising physician to ensure that providing samples aligns with the clinic's policies and the patient's medical needs. After obtaining approval, the medical assistant can then check the available samples and provide them to the patient, ensuring to follow any necessary documentation or reporting procedures.
Can a medical assistant tell a patient why he is getting blood work or should the doctor be the one to tell them?
the doctor
What must a medical office assistant consider when acting as a witness to a patient signature of consent for treatment form?
When acting as a witness to a patient's signature on a consent for treatment form, a medical office assistant must ensure that the patient fully understands the information presented in the form, including the nature of the treatment, risks, and alternatives. The assistant should confirm that the patient is signing voluntarily and not under duress. Additionally, they must verify that the consent form is completed accurately and that all parties involved are present and informed. Lastly, the assistant should document the witnessing of the signature appropriately in the patient's medical records.
