A Service Model describes how a service provider creates value for a given portfolio of customer contracts by connecting the demand for service from the assets of its customers with the service provider's service assets. It describes both the structure and the dynamics of the service:
• Structure - The particular service assets needed to deliver the service and the patterns in which they are configured.
• Dynamics - The activities, flow of resources, coordination, and interactions between customer and service provider assets (e.g. interaction between service users and service agents). Service dynamics include Patterns of Business Activity (PBAs), demand patterns, exceptions and variations.
A Service Model may include:
• process maps
• workflow diagrams
• queuing models
• activity patterns
• etc
unimodel service means single model service
While built around a medical model, the social model provides a social focus to service delivery.
Service Model Ace
service mode
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The first Airbus model, the A300, entered service with Air France in May 1974. The most recent model, the A380 "super-jumbo", entered service with Singapore Airlines on 15-Oct-2007.
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This model offers an integrated view of the consumer-company relationship. It is based on substantial research amongst a number of service providers. In this Gap model service is a function of word of mouth communication, personal need and past experience, and perceived service is a product of service delivery and external communications to consumers. There is Different level in this model:- Level 1:- Word of Mouth communications, Personal Needs, Past Experience Level 2:- Expected Service Level 3:- Perceived Service Level4:- Service Delivery, External Communications to Customers. Level5:- Service Standards Level 6:- Management Perceptions of Consumer exceptions