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Aside from initiating a Chat (text or voice/video) from the XMB above your Friends list, you must have certain ports and settings configured on your Router for proper PS3-PS3 and PS3-PSN communication.
Your Router must have Network Address Translation (NAT) and UPnP (Plug 'n Play) settings Enabled for Chat functions to work properly. In addition, the following ports must be setup for Port Forwarding (Single or Range) or Port Triggering:
ROUTER NAT AND UPnP MODES - ENABLED
*Note: Make sure to enable these TCP/UDP ports in BOTH directions (i.e, for Routers that have TCP, UDP, and Both for settings, set them to Both. If your Router doesn't have that type of setting, set the Port to either TCP or UDP as indicated, and enable the pass-through in both directions (full duplex))
TCP Ports: 10070 - 10080 UDP Ports: 10070 Voice Chat: UDP 6000-7000, 10070 (for headset operation) Remote Play via Access Point: TCP 9293
PLAYSTATION Network: TCP Ports: 80, 443, 5223 UDP Ports: 3478, 3479, 3658
If you're not sure how to setup your Router, go to my long post on the subject at the PS3 Forums (Link below). It has screen shots so you can see how it's done.
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