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Activity-based management is about tracking work by specific tasks or activities to understand effort, cost, and performance more clearly.

BoldDesk’s Task Management System helps teams follow this model by giving full visibility into tasks and the actions tied to them.

Key strategies include:

Monitor each task’s progress and ownership

Track activities like calls, meetings, and notes in one view

Group tasks by support tickets or internal categories

Use filters to focus on workload and performance

It’s simple and helps you stay on top of what’s getting done.

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