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we didn't get chance to see facial expression

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Q: What disadvantage does speaking on the telephone have compared with speaking face to face?
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What is the difference between oral and face to face communication?

Oral communications is when a person speaks as a way of communication via telephone or other means. Face to Face communication is when two or people are together in a room speaking to each other.


If a customer cannot see your face when speaking to you on the telephone why is it still important to put a smile on your face before answering the telephone in a work situation?

Believe it or not, but that smile on your face will transmit into friendliness on the other end. If your outlook is happier, the person to whom you are talking with will actually feel this without seeing that big grin. Try it sometime. Also the boss might be watching you.


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