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It's sort of an automated site. You have an account with a Spin Id assigned. You checked to see if your number won. When the number you thought was yours was not a winner join the reason so many lottery winners are not actual winners. The most common errors are inverted numbers. However Since the question also deserves an actual answer you must document everything including your attempt to notify them within the time limits. On the bottom of the Sony rewards site there is a spot for contact. The number is 1 866 556 7669 call between 8 AM and Midnight.

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15y ago

What else can I help you with?