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If the customer was given an invoice three years ago for the purchase of goods, and if you still have copies of invoices that far back - which you should have, probably on your computer - there seems no reason to refuse the customer's request.

Whether you are required by law to provide the copy of that invoice will depend entirely on the circumstances leading to the request and on local legislation. You will need to contact your equivalent of a consumer affairs department or office, which should be in the telephone directory, in the government section.

Regardless of what your local law says, remember it is always best to comply with customers' reasonable wishes and requests.

One unhappy customer will talk to many others about the reasons for their dissatisfaction with a business; anyone who wants to continue in business and keep their customer base increasing needs to bear this in mind.

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14y ago

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