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During an interview for a call center you may be asked situational questions, such as â??Tell me about a situation when you had to deal with an unhappy or angry customer.â?? or â??Tell me about a problem you recently had to handle for a customer.â?? You should try to recall such a time and how you handled it. Try to focus on how you made an extra effort to listen, or how you calmed the customer down. Discuss how you analyze facts and resolve issues quickly with a positive outcome. Good luck!

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