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SERVQUAL is a widely used tool for assessing service quality by measuring the gap between customer expectations and perceptions across five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. Developed by A. Parasuraman, Valarie Zeithaml, and Leonard Berry in the late 1980s, it aims to identify areas for improvement in service delivery. The instrument typically involves a structured questionnaire where customers rate their expectations and actual experiences, allowing businesses to pinpoint service deficiencies and enhance customer satisfaction.
What else can I help you with?
An instrument that causes air to vibrate is called what?
a musical instrument? a wind instrument? a string instrument? a percussion instrument?
What is hanunuo instrument?
its is a percussion instrument
What musical instrument family does the madolin belong to?
The mandolin is a stringed instrument.
How can an instrument be classified into the woodwind family?
If you blow into the instrument or if it has a reed, it's a woodwind instrument
What is sulibaw a drum instrument use of igorots?
This is an instrument used by Igorots. It is a percussion instrument.
What are some of the flaws of Servqual?
SERVQUAL is a service quality framework to determine the quality of a particular service. It's main disadvantage is that the qualities presented are not entirely universal.
What is SERVQUAL and when was it first invented?
1985- Parsuraman et al-1985.A Conceptual model of service quality and its implications for future research. Journal of marketing. 49 (fall) 41- 50
Who is father of service marketing?
Father of Services Marketing - Prof. Dr. Philip Kotler.Whereas, Zeithaml, Parasuraman & Berry had equally contributed in the field of Services Marketing, with the Services Gap theory a.k.a. SERVQUAL.
An instrument that causes air to vibrate is called what?
a musical instrument? a wind instrument? a string instrument? a percussion instrument?
What is secondary instrument?
A secondary instrument is a instrument whose sound is in comparison to the main instrument. It also can be a back up instrument.
What classified instrument is a saxophone?
It is a brass instrument.
Is clarinet a wind instrument?
Yes, any instrument that you blow through is a wind instrument.
Is a trombone a brass instrument?
yes, it is a low brass instrument, but it is an instrument.
Is horseradish an instrument?
Mayonnaise is not an instrument. Horse radish is NOT an instrument either.
What is a instrument that starts with w?
The whistle is a musical instrument. The washboard is a musical instrument.
Is the clarinet a woodwind or brass instrument?
The clarinet is a woodwind instrument, not a brass instrument.
Is the flute a brass instrument?
No, the flute is not a brass instrument. It is actually a woodwind instrument.
