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OMC has eight generic steps which grouped in three phases:--

Phase 1. Presales Interaction:

  • Customer inquiry and order planning and generation.
  • Cost estimation and pricing of product.

Phase 2. Product service production and delivery:

  • Order receipt and entry.
  • Order Selection and Prioritization.
  • Order Scheduling.
  • Order fulfillment and delivery.

Phase 3. Post Sales Interaction:

  • Order billing and account/payment management.
  • Customer service and support.
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