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the truly answer is market share, customer acquisition and customer profitability

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13y ago

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What are the three classes of marketing performance metrics?

The three classes of marketing performance metrics are: Descriptive metrics - focus on summarizing past marketing activities Diagnostic metrics - help analyze why certain outcomes occurred Prescriptive metrics - provide recommendations for future marketing strategies and actions


Which metric would you focus on improving to enhance performance?

To enhance performance, focus on improving key performance indicators (KPIs) that directly impact your goals and objectives. This could include metrics such as revenue growth, customer satisfaction, efficiency, or productivity. By identifying and prioritizing the most critical metrics for your organization, you can drive improvements that lead to overall success.


Does customer focus have a hyphen?

No, "customer focus" does not have a hyphen. It is typically written as two separate words since "customer" acts as a noun modifier for "focus." Hyphens are generally used to connect words that function together as a single concept, but in this case, the phrase is clear without one.


How do you agree with the statement Extra focus on efficiency leads to a lower effectiveness?

I agree with the statement that an extra focus on efficiency can lead to lower effectiveness because prioritizing speed and cost-cutting may compromise quality and innovation. When organizations become overly fixated on optimizing processes, they might overlook the broader goals and outcomes that define success. This can result in a narrow approach that neglects critical aspects such as customer satisfaction and adaptability, ultimately hindering overall performance. Balancing efficiency with a focus on effectiveness is essential for sustainable success.


What are the three guides that must be followed when developing and using metrics to evaluate a lean facility?

When developing and using metrics to evaluate a lean facility, three key guides to follow are alignment with organizational goals, focus on value creation, and continuous improvement. Metrics should directly support the strategic objectives of the organization to ensure relevance. They should emphasize value from the customer's perspective, measuring aspects that enhance quality and efficiency. Finally, metrics must be regularly reviewed and refined to foster a culture of continuous improvement, ensuring they adapt to evolving processes and goals.


What is customer departmentalization?

employees are able to focus on unique customer need


Where do I find a customer service training program?

A lot of companies offer customer service training programs to personnel. Example of these companies are: Customer Focus Inc., The Customer Focus, and Customer Service Training - Service Quality Institute.


What are the goals of a customer-oriented organization?

customer oriented organization is to create a company that focus on the customer need .


Advantage of customer type organisational structure?

allow greater customer focus


What control in step 3 of crm?

In step 3 of the CRM (Customer Relationship Management) process, often referred to as "Engagement" or "Interaction," the focus is on managing and nurturing customer relationships through targeted communication and personalized experiences. This involves utilizing data analytics to understand customer preferences and behaviors, enabling businesses to tailor their marketing efforts effectively. Control measures in this step may include tracking customer interactions, measuring engagement metrics, and adjusting strategies based on feedback and performance to enhance customer satisfaction and loyalty.


How can a business get good performance metrics?

Businesses can get good performance metrics by measuring several things. They can measure their customer satisfaction, employee satisfaction, how much money they are earning, and how productive they are.


When you're working with or talking to a customer focus on?

him or her