I have worked with my mentor and responded to the customer
The support team do respond to e-mails, however, it does take them time to respond to all of them, be patient.
be the smart 1
The six forces that influence attitudes are beliefs, emotions, experiences, social influence, genetic predispositions, and cognitive dissonance. These factors impact how individuals perceive and respond to various situations and stimuli, shaping their attitudes and beliefs.
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Ask them what they don't understand. You can also try a different approach that you think might help.
ask them what they want offer them
how to handle an abusive customer you got to be patient and listen closely at what he or she is got to say then respond in a polite way and by their side
Tell the customer you can handle her business from now on
Begin pointing out the problems with customers brand that u know of
ask the manager or ask another employ ee
Not only did different people respond in different ways, but people were treated differently also.