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1. Small businesses have more time to get up close with their customers, making a better customer relationship management than their bigger counterpart.

2. There is no need for a major inventory

3. Low maintenance

4. Lesser cost ( rent, utilities, equipment, etc )

5. Small businesses focus more on what a customer needs; not what a customer wants

6. Higher customer loyalty rate and repeat business

7. Lower startup cost

8. More productive workers

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14y ago

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