Tell me about a time that you went beyond the call of duty?

Answer 1

Many aspects of Human Resources require this, however I recall one scenario when a benefit question was not being answered sufficiently. It involved a terminated employee who was having some issues with her LTD. The response she was getting was not making sense to her so I offered to streamline the process for by her getting the information to me and I would then forward it on the company as well as call to make sure that they had received it. This not only made the process easier for the former employee but helped the LTD carrier get the information they needed to process the paperwork. That is the way that I functioned in every aspect of my role. The customer comes first and any type of assistance ensures them that you care about them but also gets the information where it needs to be so that processing on both sides (company and customer) are done correctly.

Answer 2

Many aspects of Human Resources require this, however I recall one scenario when a benefit question was not being answered sufficiently. It involved a terminated employee who was having some issues with her LTD. The response she was getting was not making sense to her so I offered to streamline the process for by her getting the information to me and I would then forward it on the company as well as call to make sure that they had received it. This not only made the process easier for the former employee but helped the LTD carrier get the information they needed to process the paperwork.

That is the way that I functioned in every aspect of my role. The customer comes first and any type of assistance ensures them that you care about them but also gets the information where it needs to be so that processing on both sides (company and customer) are done correctly.

This is a behavioral interview question and the competency or behavior that the interviewer is exploring is your work ethic and work standards. You should think back to your previous employment and select an example when you had to put in extra time, extra effort or extra resources to solve a problem for a customer, complete a task or project or help a colleague or manager. Then detail the situation, the steps and actions you took and the outcome.

For a good guide on how to answer behavioral interview questions like this go to the Behavioral Interview Guide.

Answer 3

This statement is asking for an example when you were asked to undertake a task and went on to do more that was originally asked of you in a very positive way.

Simple example: Asked to file last months documents - actually found many previous months files and in the same time filed those as well thus clearing a large backlog.

Answer 4

Walking someone to the train station and waiting 10 minutes to make sure they get on the right train.

Answer 5

I took on a van load of Maoris armed with rifles, to protect some sheep

Answer 6

if your proud of your work than always but even if your not still always