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At Chick-fil-A, the four functions of management—planning, organizing, leading, and controlling—are applied to ensure efficient operations. Planning involves setting strategic goals, such as expanding locations or enhancing customer service. Organizing entails structuring teams and resources effectively to manage busy shifts and maintain high service standards. Leading focuses on motivating employees to uphold the company's values, while controlling involves monitoring performance through customer feedback and quality checks to ensure consistency in service and product quality.

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AnswerBot

1mo ago

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