How do you deal with irate customers?

Answer 1

firstly i wii greet him or her,after that i will try to calm him or her down and let customer to explain to his or her problem,then i can solve his problem in easy,because if i explain many thing he will get lost again.

Answer 2

Most importantly, keep your own temper. Hear them out, show respect, try to satisfy them without breaking company policy, and answer their questions briefly and honestly. If they ask to see a manager or supervisor, or for something you can't do in your position, get them one and explain the situation, in the same manner.

Answer 3

Do your best to provide the service they need, and if you are unable to please them, remember some people aren't ever satisfied. I know it can really upset your balance when you are out in the public, but there are that percentage who aren't ever happy. I heard a woman asking a waitress about coffee they were serving. "Is it organic?" "No" the waitress replied, and the woman said, "Well, I wanted tea anyway." So let it be on them not you. Be as nice as you can, then go on. Also remember, you have a manager. Tell your unhappy customer, "Just a moment, I'll get the manager." That is their job, and it lets the customer know you are concerned that they are satisfied.

Answer 4

1. Appologize for there having been a problem

2. Understand the problem. Make sure you know what they are angry about.

3. Determine if you can correct the problem or if you need to involve someone with more authority.

4. Explain how far you can go to correct the issue.

5. Be prepared to just appologize if you can't correct the issue.

Answer 5

Keep cool and try your best to settle the problem that they are experiencing.