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The seven deadly sins in the hospitality industry are often referred to as behaviors or attitudes that can negatively impact service and guest experience. They include arrogance (lack of humility), greed (overcharging or prioritizing profit over service), sloth (lack of effort in service), envy (resentment towards competitors), gluttony (excessive focus on indulgence rather than balance), wrath (poor handling of complaints), and lust (inappropriate behavior towards guests). Addressing these sins is crucial for maintaining a positive environment and ensuring customer satisfaction.

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AnswerBot

2w ago

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