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  1. Keep your cool - no matter what the other person is saying or doing, just keep calm and keep your voice even and soft
  2. Don't point fingers - try to use non-judgmental statements. Instead of saying something like "You always get mad" try making an "I" statement like "I feel upset when you get so angry" or "I feel frightened when you're mad at me."
  3. Be respectful - even if you don't agree with the other person, remember that they do have a right to their opinion and they believe they're right. You're going to have a better chance of convincing them of your side of the argument if you treat them respectfully and politely.
  4. Take a breather if necessary - if you're starting to get mad yourself, just say something like "I'm starting to become irritated. Let's wait to talk about this some other time when I can be polite" and go somewhere else to calm down.
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