Customer Service Approach:
Affordable and Accessible Travel: Baliwag prioritizes budget-friendly fares and frequent routes connecting Metro Manila to Central and Northern Luzon.
Terminals & Ticketing: They maintain multiple terminal locations with in-person ticketing. Digital bookings have been expanding, especially via third-party apps.
Customer Feedback: Though primarily traditional in their service, feedback is often handled directly at terminals or through social media.
Comfort & Cleanliness: They often update their fleet with air-conditioned, well-maintained buses to improve passenger comfort.
🏭 Supplier Relationship Approach:
Fleet Maintenance Suppliers: They work closely with suppliers of tires, engines, and maintenance services to keep their fleet operational.
Fuel & Energy: Long-term partnerships with fuel providers help manage operational costs and logistics.
Procurement: Like many local transport companies, sourcing is likely based on a combination of cost-efficiency, availability, and long-standing relationships rather than advanced B2B platforms (though this may evolve).
B2B Vendors: Uniform suppliers, parts distributors, and ticketing systems vendors are usually contracted based on reliability and support capacity.
challenges of payment to suppliers
fire him
very carefully
hat is the best opportunity to teach and coach Sales Consultants on how to deal with customers?
Every year I meet with our suppliers to negotiate a better deal for my business.
keep a cool head.
identify the organisation's procedures that impact on the way they are able to deal with their customers face to face
how to deal with bad customer at work
In a word, availability. Suppose one of your suppliers has difficulties fulfilling your requirements. Another supplier might just be properly positioned.
To deal with customers complains and queries
Just smile and the will get ashamed of their behaviour
to deal with customers questions and to resolve them period.