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Customer Service Approach:

Affordable and Accessible Travel: Baliwag prioritizes budget-friendly fares and frequent routes connecting Metro Manila to Central and Northern Luzon.

Terminals & Ticketing: They maintain multiple terminal locations with in-person ticketing. Digital bookings have been expanding, especially via third-party apps.

Customer Feedback: Though primarily traditional in their service, feedback is often handled directly at terminals or through social media.

Comfort & Cleanliness: They often update their fleet with air-conditioned, well-maintained buses to improve passenger comfort.

🏭 Supplier Relationship Approach:

Fleet Maintenance Suppliers: They work closely with suppliers of tires, engines, and maintenance services to keep their fleet operational.

Fuel & Energy: Long-term partnerships with fuel providers help manage operational costs and logistics.

Procurement: Like many local transport companies, sourcing is likely based on a combination of cost-efficiency, availability, and long-standing relationships rather than advanced B2B platforms (though this may evolve).

B2B Vendors: Uniform suppliers, parts distributors, and ticketing systems vendors are usually contracted based on reliability and support capacity.

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Anisha pepagora

Lvl 6
1mo ago

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