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An on-call target refers to a specific goal or standard that an individual or team aims to achieve while being on call, typically in a service or support role. This may include response times, resolution times, or the number of incidents handled during on-call shifts. On-call targets help ensure accountability and maintain service quality when staff are required to respond to urgent issues outside regular working hours. Meeting these targets is essential for effective operational performance and customer satisfaction.

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1mo ago

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