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Sitel's main competitors include Teleperformance, Concentrix, Alorica, and Arvato. These companies also provide customer experience management and business process outsourcing services, competing for similar clients across various industries. Additionally, firms like Genpact and IBM's Watson Customer Engagement offer tech-driven solutions that challenge Sitel’s market position. The competitive landscape emphasizes the importance of innovation and service quality in retaining and attracting clients.
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