Advantages and disadvantages of telephone customer support?

Answer 1

Advantages:We are able to contact any person at any time because of this it is much faster than the older methods of writing a letter. As it is electronic it wont take your much of money nor will it waste your Tim eand message will get across in time. Talking of cell phone its far too better than a telephone or rather call a landline because you can carry a cell phone you can call and receive phone calls wherever you are irrespective of time , place and so on

Answer

The main advantages of telephone communication within a business is improved communication with both fellow employees and customers or potential customers. The telephone is a vital tool for sales orginizations and is invaluable.

The only disadvantage to telephone communication I can see is cost. However, that can be somewhat mitigated with cheap phone service through VOIP providers.

Answer 2

The advantages of a telephone conversation compared with a direct contact include the ability to communicate despite long distances and to make follow ups without the need to spend time and money in traveling. Its disadvantage, on the other hand, include not having personal contact with the other person.

Answer 3

advantages are you can get in touch with someone from far away, you can make a call for delivery, you can make calls in case of emergency. disadvantage is people became lazy for some instances.

Answer 4

A good advantage of telephone support is a lot of call centers are open 24 hours, with representatives ready to help. The unfortunate part (and this may sound racist, I'm sorry ahead of time) Most of them are from the middle-east to India areas and if you're calling for technical support in the middle of the night, you're not going to be able to understand half of what they say :) No offense!