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reason why some messages are not received is because the receiver might not have been clear in understanding what message was all about.


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12y ago

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Moses


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What is the difference between supportive and defensive communication?

SupportiveDescriptive Messages are clear specific statements without loaded words or judgmental cues. Inquiry Orientation: Messages invite other(s) to work together to understand issues or solve problems. Cooperative.Spontaneity:Speaker's talk is unplanned and free of hidden motives. Considers what others contribute.Empathy: Messages convey interest and understanding, responsive to others' feelings and thoughts.Equality: Messages signal worth in others and their contributions. Ask for others' viewpoints, ideas.Provisional: Messages are points of view, and open to other views. Provisional attitude invites alternative views.DefensiveEvaluative: Messages carry judgments of right and wrong, good or bad, and nonverbal cues of evaluation. Control: Attempts to impose one's on others, sometimes with coercion or manipulation. May use position to get others to agree.Strategy: Messages suggest the speaker is trying to direct others, is not open to different ideas.Neutrality: Messages demonstrate lack of interest, indifference. Good for poker, terrible for communication.Superiority: Messages suggest speaker is superior, others inadequate with little of value to offer.Certainty: Messages suggest absolute, black and white truth. No room for differing ideas or viewpoints.


How do the messages travel though body?

Most of the messages are carried by the nervous system around the body. Others are carried by the hormones.