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* Be sincere. A mumbled 'I'm sorry' isn't going to be bought off on by anyone. Look them in the eye and mean it! * Clearly identify what you believe you did wrong or said incorrectly. "I shouldn't have said that." "I was wrong to do that." * Indicate what you have learned from it. "I realize now how that could hurt someone." * Indicate what your future plan is to avoid it happening again. "I'll try to do a better job of thinking through things before I say them." "I won't make that mistake again!"

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16y ago

What else can I help you with?