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VoIP in PBX have a lots of options and services added than regular phones. The most interesting features is the auto attendant and call forwarding services. If the phone is not available it will automatically forwarded to the right extension where call is dedicated. It will eliminate unattended calls since all call be forwarded to different extension like home phones or mobile phones. Check here how it works. http://www.ringcentral.com/features/call-forwarding/overview.html

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