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Service availability levels refer to the percentage of time a service or system is operational and accessible to users. Common metrics include "three nines" (99.9% uptime), "four nines" (99.99% uptime), and "five nines" (99.999% uptime), each representing increasing reliability and decreasing allowable downtime. Higher availability levels often require more robust infrastructure, redundancy, and proactive maintenance to minimize outages. Organizations choose their desired availability level based on operational needs, user expectations, and cost considerations.

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