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What do you call someone who works in a call centre?

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Anonymous

∙ 15y ago
Updated: 11/11/2022

The naming convention depends on the nature of their role howver the following standards exist

- CSR (customer service representative)

- Advisor (typical in Financial services)

- Agent e.g. Telesales agents, customer service agent

- Associate

- TSA (tech support assistant)

- TSR - Tech support representative)

Courtesy of www.newwaveconsultants.com

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∙ 15y ago
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