They are generally called Receptionists.Now a days, in the BPOs those attending customer phone calls are service providers or any other technical connotation as might be applicable to them.
a Secretary woks at a office answering phone calls.
If you had a hard time keeping people to answer your office phone, then get a PBX system that comes with automated attendant, extensions, call forwarding/transfer and desktop call control and many other features. With this you can organize and manage properly your calls.
Today there are more advanced answering system developed. The automated attendant and the digital answering system handles all calls, it will even route calls to the intended personnel or department in an office. This will lessen the occurence of missed calls and answering unwanted calls.
People are constantly on the move. Staying on top of phone calls is often difficult to do. With cell phones, call forwarding is a great way to manage this. For many people, there may be limits when it comes to cell phone contracts. Having a phone forwarded to the home phone when minutes are limited may be helpful. This is also great to do when it comes to having cell phone calls go to an office or home number.
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Inside sales people field phone calls, either incoming or cold-calling. They work with walk-in customers, emails, phone. They do not generally leave the office. Outside sales people go from client to client, spending most of their selling time "outside" the office.
Inside sales people field phone calls, either incoming or cold-calling. They work with walk-in customers, emails, phone. They do not generally leave the office. Outside sales people go from client to client, spending most of their selling time "outside" the office.
The main reason for which you want to use cordless phone is to set free from being pinned on the office table or phone table. Also, you get different points at home or in the office where you can make and receive calls.
Telephonemagic.com and usbcallrecord.com have information about what hardware/software you would need to record phone calls. Though you might want to check on fcc.gov about the legality of doing so.
while at the work place it is always legal to monitor the employees' phone calls. But consider that, this should be limited to the calls made by the employee from the telecom facility provided by the office. Do not intervene into calls made by the employees from their personal mobile phones.
Some states, such as California, some companies are required to monitor all phone calls with a built in device in the phone. There's such a thing called a 'hookswitch bypass' which means people can hear you from quite a distance away from your phone.
Recording phone calls can be a great way to keep up with important information in the office, and it can be a good idea to record phone calls when interviewing potential employees or when talking to important clients. However, always make sure that you let the other party know that they are being recorded.