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The Managed Service model is one of selective outsourcing, where a preferred partner manages certain applications and services driven by the customer's desire to mitigate risk and realise increased reward. This approach has enjoyed something of a renaissance recently, and is being increasingly viewed as a rather sound, pro-active method of fulfilling enterprise requirements, often within demanding timescales. Typically, the services are offered on a fixed-fee basis with a contract driven by a service level agreement to dictate the highest quality of service for the money being spent. An SLA provides an accountable method of delivering and receiving managed services. Examples of services being delivered: Help Desk

Remote Monitoring

Security (Unified Threat Management, VPN, etc.)

Consulting and planning

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