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PLEASE DON'T BUY ANYTHING FROM NARANJAN, PLEASE CHECK THE WARRANTY CARD AND OTHER DOCUMENTS BEFORE BUYING ANY ITEM FROM NARANJAN.

KEEP EVERYTHING IN DOCUMENT/WRITING BEFORE PAYMENT.

This is how i got cheated by Naranjan:

1) I bought Samsung L3 LTE on Dec-26-2012, and here is what they told me

~ This product has international Warranty which is cover in all countries.

~ I can come back to Naranjan if this product doesn't work properly within 2 weeks.

~ I need to call Samsung if this product has any issues after 2 weeks.

2) My Phone started giving problem on Jan-11-2013, my phone didn't accept any incoming call, when somebody call me, he/she hear voice msg and no ring tone on my phone.

3) I googled on this issue and found that this is a known issue on S3 and only solution is to replace the phone or major part that's mother board.

4) I talked to my Service provider(Starhub) and they confirmed that there is no issue on their side to receive call on my phone.

5) I tried many options, restore to factory default, restart the phone, switch the SIM card with other phone, but no luck.

This confirmed that the phone has issue.

6) I went to Samsung and as per them, this is imported from UK and it has only local UK Warrnty, it doesn't have international Warranty.

As per Samsung, they hear many cases(same as mine) and confirmed that this is illegal in Singapore to Sell export items.

I need to pay SGD300 to replace the motherboard to fix this issue as this is not under Warranty.

They gave me a Letter to file a case against Naranjan.

7) Then i went to Naranjan and request them to replace the phone as this is only less than 2 weeks old.

I talked to the manager, tehnical person but no luck, the manager ask me to go to near by Repair shop to fix the issue.

The manager didn't behave properly, talked to me very rudely and didn't entertain my request.

8) Now i have 3 options available.

A) Pay SGD300 to replace the motherboard and fix the issue.

B) File a Case against Naranjan and claim the money

C) Trash the phone.

I am a VICTIM of Naranjan and don't want anybody fall in their trap.

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Wiki User

12y ago

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