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Despite VVM having a sophisticated Avaya Predictive Dialler installed which spits out
up to 200 calls per second over several Primary Rate ISDN lines (PRI or E1), the company found that its telephony
costs were rising exponentially. Further inspection revealed the problem: VVM was running its voice system over
Telkom infrastructure - two million minutes a month soon adds up to a hefty bill.
VVM invited three service providers, on a technical tender, to demonstrate their ability to reduce call costs without
dropping the call volumes. Specifically VVM required the installation of a VOIP gateway with 4 PRI's that could
route at least 50 calls p/second over the services provider's SIP network.Far South Networks installed its state of the art Com.X2-4P (4 PRI's), a VoIP Gateway version of its popular Com.X
IP PABX system, designed specifically for the enterprise.
This Com.X2 was put through its paces for a month. Special call campaigns as well as the daily standard outbound
calls meant the equipment and network were worked overtime. The competitive analysis showed that the Com.X2
thoroughly outperformed its competition. In this case the Quintum and other incumbent IP Gateway equipment
vendors were tested.
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