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If you have an employee who is repeatedly late, the first step would be to find out if he or she sees lateness as a problem. If not, you are probably not going to be able to force them to be on time. You might get some improvement by creating and enforcing a clear series of penalties for continued lateness, but this also might just increase resentment that could come out in other ways like slacking off on the job.

If they are motivated to be on time, the next step would be to ask whether lateness is a general problem or something that is related specifically to the job.

If it is job-specific, you can ask whether there are any work issues that are making them avoid work. If there are, and they are things that you can address, you have something to work with.

If, as may well be the case, the person is chronically late in more than one situation, they are going to need to do some independent work to become punctual. A referral to an EAP counselor might be in order. I've also found that reading about this issue can be very helpful for some chronically late people. Many feel both ashamed and defensive when talking with authority figures about their inability to do what other people can; reading doesn't trigger this response.

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