Old rotary phones and push-button phones older than 20 years had no Q or Z.
As of the 1990's, ALL letters of the English alphabet appear on a phone, including Q and Z.
(Prior to the 1990's, the numbers 1 and 0 did not have letters associated with them)
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This is a trick question. Standard touch tone phones have included all 26 letters of the alphabet since the mid-1990's.
Prior to that, Q and Z were not included.
On older phones, Q, Z and sometimes O were not listed on the keypad under the numbers. More recent telephone keypads show Q on the 7, Z on the 9, and O on the 6.
Phones older the 1990 were missing the Q and Z. All 26 letter appear on phones after 1990.