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==Look Within to Find "The Answer"== Any wiki software would work in this case. I tried to find out what software WikiAnswers uses, and the best I could find is, "'WikiAnswers runs on custom "Wiki FAQs" software based on the system developed by the people behind Wikipedia.'" Wikipedia runs a version of the open source software, "Mediawiki", if that helps. The bottom line is, the future of knowledge management is in decentralization of experts. Rather than a select few "subject matter experts" and a convergence of technical communicators producing manuals, erratas, and FAQs, the push is towards each member of the user base contributing information, improving on existing information, and updating information when the product or service changes. There are both commercial and open-source wiki products on the market. I couldn't recommend any over another, as the required feature set must be determined by your specific usage. I suppose this question should be worded differently: "What are the different feature sets of the various content management systems in the wild?" And invite users to share their kudos and pet peeves of their preferred systems.

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13y ago

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