Why is it important to sound professional and interested on the telephone?

Answer 1

When you answer the phone , you are the representative of the home or business that is being called. The impression, good or bad , that you make, will influence the caller's opinion of your household or business.

Answer 2

Telephone communication allows people to discuss matters far quicker than sending of messages through messengers or postal services. Ultimately this results in far faster business through quicker decision making.

In modern times where other alternatives exist for communication, telephony is still preferred by many as it allows faster interaction than email and is more personal than computer chatting.

Answer

Unified communication is very essential in the success of a business. The features and functions of the business phone system such as the virtual hosted PBX system, allow business to easily transfer call, screen out calls, acquire voice mail and internet fax services, track down activities of satellite offices and employees.

Answer 3

There are a number of reasons to have good phone manners.

1. Good phone etiquette makes people more likely to talk to you. You might need information or cooperation from them. If you curse them out or call them at bad times, they may hang up on you, and you won't be able to finish whatever it was that required you to call them.

2. Bad phone manners can harm your reputation. The more power and influence you have, and the more seriously people take you, the more damage bad phone manners can cause. You could be a politician speaking to a reporter unawares, and they might be recording you. Then that ends up on the news or on YouTube, and you have a public relations nightmare.

3. If you call frequently with bad manners that makes them hang up, they may eventually press harassment charges.

4. If you are in the habit of using bad phone manners, you might use them with the wrong person. It might be your supervisor calling, and if you speak rudely to them, you may find that you need another job.

Answer 4

because they can't see your face. So by you sound professional they get the feeling like "oh, they sound reliable, serious, and decent.".

Answer 5

Because it creates a good impression of the company to a caller. Answering the phone promptly, politely and courteously portrays professionalism to potential customers.

Answer 6

Phone etiquette - especially in a business environment - projects a professional image of the company to prospective clients.