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I had this same issue. The response I got from Samsung is that only select AT&T store or Samsung themselves can unfreeze (reflash) a phone. Do not pay $18.99 for the "Samsung Remotre Client" software www.unlocksamsungonline.com. It is a scam. It doesn't work and it cannot work. They will not refund your money either. Two things to think about: 1st - any positive messages about the software are likely posted from the company itself. 2nd - call Samsung directly and they will reflash your phone for free including shipping. Although it takes a few weeks to get it back. It's really your only choice if your local AT&T store cannot reflash your phone. If you have had a similar experience with this company, please contact the FTC with complaints. Single complaints are ignored by the FTC.

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14y ago

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