Describe a situation when you had to communicate a message to someone knowing that you were right and they were wrong and reluctant to accept your point of view was an agreement reached if so how?

Answer 1

I once had to communicate with a team member who was resistant to a new process that I knew was necessary for efficiency. I approached the conversation with empathy and listened to their concerns first. Then, I provided evidence to support my point of view and explained how the new process would benefit everyone. Eventually, an agreement was reached when my team member saw the positive impact and was willing to give it a try.