How does thorpe park meet customer needs?

Answer 1

Thorpe park is focused on young adults, young teenagers. You will see there also disabled people, groups of students and foreign people. You can purchase priority ticket; they make special dishes on request at some of the eating places. They don't present that they would have someone who speaks in foreign language, because they are focused on people who speak in English, all information in their website and in the park is in English. There is some staff who speak sign language but only because they speak in sign at home, not because they would be trained for the job. They do meet every unstated need e.g. toilets, baby changing facilities and disabled toilets, eating and drinking places, first aid, car park and security. They also try to meet stated needs like prices- they have displayed them on their website and also at the Thorpe Park when you buy tickets, the prices at eating places, shops and attractions are also displayed so everyone can see. Opening times also are on their website and at the park, highchairs for the babies. If you are older and you suddenly have a stroke, medical help will be provided for you. They help you to save up your money when you book tickets online, you can save up to 40% if you book 7 days in advance, also if you buy more than one ticket it will be cheaper. So as you can see Thorpe Park meets stated and unstated needs.