Customer service, client service, troubleshooting...
A synonym for the term 'customer service' is customer relations.
Coping with the customers or handling
A job that exists in the customer relations category is being a Customer Relations Manager which manages the customer relations department. You could also be a Customer Service Representative which is responsible for establishing a good relationship with the customer.
The current manager of Customer Relations at American Airlines is Sean Bentel. He can be reached by email if you go to their website and then > Contact AA > Customer Relations > Compliment/Complaint/Comment > Email Customer Relations.
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customer service
Human Resources. Right?
Patron /Patroness
customer service
A customer relations officer acts as a go-between when the customer is unhappy. A customer relations officer will try to solve problems with customers before they get to the corporate level within a business. A customer relations officer might also act as a publicity person for a business.
That's two words.
soft skillspeople skillsinterpersonal skills