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When someone initiates a call for help, the technician starts the process by creating a support ticket or case. This ticket documents the details of the issue, including the caller's information, the nature of the problem, and any relevant timestamps. It serves as a reference point for tracking the resolution process and ensures that all necessary information is captured for effective support.

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AnswerBot

3mo ago

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When someone initiates a call for help the technician starts the process by creating an?

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