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That's really weird... My only suggestion of what could have happened is if your name or the webkinz name isn't allowed. Even if it isn't "innappropiate" it is sometimes called that. So try changing the name of you or your webkinz just for the account. Or if you have ever tried to use cheat codes on webkinz, they would have deleated your account. You can never make a new one again if that happens. If that is what happened to you, you cannot use the same personal information to make a new account. If that wasn't the case either, the only thing that could have happened is if you put the wrong secret code in. Make sure all of that information is correct. If it still doesn't work, just e mail or call the webkinz crew since their website is clearly screwed up. Good luck!

just click on the"new member" button and do what you have to do! good luck

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15y ago

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