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McKinsey's 7S model can be effectively applied in the hospitality industry by analyzing the seven elements: strategy, structure, systems, shared values, style, staff, and skills. For instance, a hotel can align its strategy to enhance customer experience while ensuring its organizational structure supports efficient service delivery. Systems can be optimized for booking and customer feedback, while shared values can promote a culture of hospitality. By assessing staff skills and leadership style, management can foster an environment that encourages employee engagement and customer satisfaction, ultimately driving business success.

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20h ago

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