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I thing we have to inprove our language,our communication,our bihavior towords the guest,and always try to help the the guest. im maxine foremer front office assistant on a hotel on past 1 year. to monitor and improve the front office operation we always follow the standard ways and instruction on our hotel. and everyday we do briefing and give suggestion to each and evry one. we also practice our communication skills to the guest, and as much as possible we quickly attend the needs and wants of the guest as well as their complaint and suggestion.and we can say that we satisfy the guest by giving our best srvice all the time..

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