guest cycle comprises of 5 basic and important things.
1. pre-arrival
2. arrival
3. occupancy
4. departure
and
5. post- departure these phases work in a cycle and in whole these are known as guest cycle.
It means that the guest will leave the hotel at certain hour.
The most popular way of measuring guest satisfaction in the hotel industry is guest satisfaction cards. Information is also received from letters written to the hotel from guests, comments made on the hotel website, and comments made by guests to hotel employees.
A guest with a small luggage like briefcase
GSA in hotel industry means Guest Service Associate... I never heard of this! It usually means General Sales Agent
A hotel folio is a detailed record of a guest's charges and payments during their stay at a hotel. It includes room rates, additional services, and any other expenses incurred. In the hospitality industry, the hotel folio is used for billing purposes, tracking guest expenses, and providing a summary of the guest's stay for reference and accounting purposes.
Its simply the term used for the "arrival" of guest or guest at the hotel for either accommodation or for other services i.e business meeting, meal at a restaurant etc
The full form of hotel HR is "Human Resources." In the context of a hotel, HR refers to the department responsible for managing employee-related functions, including recruitment, training, employee relations, and compliance with labor laws. Effective HR practices are crucial for maintaining a motivated workforce and ensuring high levels of guest service in the hospitality industry.
A hotel guest is called a guest. Maybe you'd like client, customer, or patron instead.
Both of the word are used in the hotel industry. Sleeper means the guest has settled their account and left the hotel, but the front office staff has failed to properly update the room's status. Skipper means the guest has left the hotel without making arrangements to settle their account.
REV -PAC IS A HOTEL' JARGON IT IS USED IN HÔTEL INDUSTRY REV:revenue PAC: per available costumer total revenue of the hotel _______________________ number of all the guest = rev PAC
Yes, you can call a hotel and ask about a guest's reservation.
In the context of a hotel, "departure" refers to the process of a guest checking out after their stay. This involves settling any outstanding charges, returning room keys, and vacating the room by the designated checkout time. It marks the end of the guest's reservation period and can also affect the hotel’s scheduling and room availability for incoming guests.