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The front desk of the hotel is a lot like the brain. The people of the front desk of larger hotels may have more limited responsibilities (i.e. some responsibilities may be taken over by other departments), but the front desk largely run the day-to-day business of the hotel.

The front desk is responsible for answering most phone calls into the hotel, and all of the calls from the guest rooms. They make reservations, check people in, check people out, direct housekeeping and houseman efforts, call in maintenance and security, manage meeting rooms and banquets, answer questions, address guests' concerns and much more.

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