front office plays a major part in hotels....it helps to learn the "CUSTOMER INTRACTION" ,since i have been trained in all the departments,but front office means everything to me as it is giving first impression....to the guests.we can learn and get experinces in all the guest views....automatically "EMPATHY" WII GET INVOLVE TO SOLVE THE PROBLEM....FRONT OFFICE means understanding the guests and satisfy them with thier opt needs...i love to do hospitality to the guests..
Concierge
The front office department at most hotels is the department responsible for taking care of guests on arrival and departure. The department operates the front desk area and sometimes the concierge desk.
yes
Front office department is the back bone of hotel because they are the ones who first to impress and give the best face to satisfy customers. Give the insights of the hotels.
main function of reception department in the hotel
The front office in a hotel should ensure that the housekeeping department is doing their job everyday. This will keep guests happy, and will keep them from complaining to the front office staff.
The front office department is crucial in hotel operations as it serves as the face of the hotel, being the first point of contact for guests. Responsibilities include handling guest inquiries, reservations, check-in/check-out procedures, and ensuring guest satisfaction. Their efficient functioning can greatly influence guest experience and overall revenue generation for the hotel.
The new trend in the front office department of hotel operations is to make sure check in and out processes and efficient as possible. Also, most hotels would need to make sure the front offices are properly staffed. Proper staffing in the hotel ensures the customers are assisted in a timely manner.
front ofice department is one of the department in hotel which interact with guest first... and it also the place where room selling proses take the place...
The front office department is the first impression clients have of an office. They need to be friendly, warm and professional. They also perform many important duties such as answering the phone, greeting clients and providing a front line of security.
accessibility, location, room service, hotel facilities!
front office is responsible for the communication with the housekeeping department inoder to know the rooms which are vacant ad those which are not yet cleaned.