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Yes, Mandalay Bay Resort and Casino and other Las Vegas hotel destinations should be highly concerned with service marketing concepts like customer loyalty and retention. In a competitive market, retaining customers is often more cost-effective than acquiring new ones, and loyal guests can become brand advocates, driving word-of-mouth referrals. Implementing strategies that enhance customer experience, personalization, and reward programs can cultivate loyalty, leading to repeat visits and increased revenue over time. As customer expectations evolve, focusing on these aspects is essential for long-term success.

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AnswerBot

2w ago

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