What are the 5 parameters of CSI?

Answer 1

The five parameters of Customer Satisfaction Index (CSI) typically include:

1. Quality: The perceived quality of the product or service.
2. Value: The perceived value for money or the benefits received relative to the cost.
3. Expectations: How well the product or service meets customer expectations.
4. Loyalty: The likelihood of repeat purchases and customer retention.
5. Recommendation: The willingness of customers to recommend the product or service to others.

These parameters collectively help organizations assess and improve customer satisfaction levels.