What does customer service mean to you?

Answer 1

Making sure the customer is happy with the service they are receiving. Making sure they are fully aware of the choices put to them and that they are receiving the best fit for there requirements.
Great customer service means that the customer is always right no matter what situation you are in.

Answer 2

Customer service means helping, meeting peoples needs, and creating a good image for the company.

This also includes all interactions between a customer and a product provider at the same time of sale, and thereafter. Customer service adds value to a product and builds an enduring relationship between the customer and the service provider. Sometime this is not always the case.

Example: Wal-mart, have you ever noticed that a Wal-mart employee is hardly ever in sight when you need help? This shows poor customer service, but Wal-mart is also a fairly low-quality store. People expect to go in there and have it be crowded or the floors to not be really clean. We don't expect to see any Wal-mart in beautiful condition. They are mainly a store of convenience.